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Terms of Service & SLA for RetainerTrack PRO

Terms of Service for RetainerTrack Pro

1. Acceptance of Terms

By accessing or using RetainerTrack Pro (“the App”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the App.

2. Description of Service

RetainerTrack Pro is a Forge app for Jira, designed for service desk management, focusing on tracking “retainer hours” for organizations with customizable areas of focus for time tracking and billing.

3. User Registration

You must be a registered user of Jira to use this App. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4. Use of the App

You agree to use the App only for purposes that are permitted by these Terms and any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions.

5. Data and Privacy

We collect and use your data as described in our Privacy Policy. By using the App, you consent to such processing and you warrant that all data provided by you is accurate. This may be different from the information Atlassian collects and/or shares with us and may not pertain to you.

6. Intellectual Property Rights

The App and its entire contents, features, and functionality are owned by Jirehnet Digital Marketing and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7. Modifications to the App and Terms

We reserve the right to modify or discontinue, temporarily or permanently, the App or any features or portions thereof without prior notice. We may also update these Terms from time to time. Your continued use of the App following the posting of revised Terms means that you accept and agree to the changes.

8. Limitation of Liability

In no event shall Jirehnet Digital Marketing, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the App.

9. Disclaimer of Warranties

The App is provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Florida, USA, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Service Level Agreement (SLA) for RetainerTrack Pro

1. Introduction

This Service Level Agreement (“SLA”) describes the levels of service that users of RetainerTrack Pro (“the App”) will receive from Jirehnet Digital Marketing.

2. Purpose

The purpose of this SLA is to specify the levels of service users should expect from Jirehnet Digital Marketing regarding RetainerTrack Pro, and to clarify the support options available to users.

3. Parties

This SLA is between:

4. Service Availability

4.1 The App is provided “as is” and “as available”. While we strive for high availability, we do not guarantee 100% uptime.

4.2 We will make reasonable efforts to ensure the App is available 99.9% of the time, excluding scheduled maintenance windows.

4.3 Scheduled maintenance will be performed during off-peak hours and users will be notified at least 48 hours in advance through our website or email.

5. Support Services

5.1 Standard Support:

5.2 Premium Support:

5.3 Scope of Support:

5.4 Out of Scope:

6. User Responsibilities

6.1 Users are responsible for:

7. Limitations

7.1 This SLA is limited to the RetainerTrack Pro app and does not cover Jira or any other Atlassian products.

7.2 The Provider is not responsible for performance issues caused by Users’ hardware, network, or third-party services.

8. SLA Exclusions

The commitments in this SLA do not apply to any unavailability, suspension, or termination of RetainerTrack Pro, or any other performance issues:

9. Changes to SLA

We reserve the right to change this SLA at any time. If we make changes, we will notify Users by revising the date at the top of the agreement and, in some cases, we may provide additional notice (such as adding a statement to our website’s homepage or sending Users a notification).

10. Contact

If you have any questions about this SLA, please contact us at [email protected].